Solutions

In a Right to Work environment, providing “Benefits of Belonging” is another way for unions to attract and engage members. UnionHub Enrollment takes benefits management for unions to the next level, not only saving the union countless hours and piles of paperwork, but also increasing member satisfaction by streamlining the education and election of benefits to help them better protect them and their families.

Easy, step-by-step wizards guide administrators through the benefit plan setup process and walk members through open enrollment. Members can also be more productive by choosing when and where to learn and enroll in their benefits as a result of having full and detailed 24/7 access. UnionHub Enrollment even includes year-round life events management, so members will find it easy to update information such as marital status and dependents.

UnionHub Enrollment can provide invaluable cost and time savings for any organization. It saves paper and postage fees by eliminating the need for printed documents and significantly reduces time delays and error due to manual processing.

Combining UnionHub Enrollment and MRM provides a powerful, reliable, secure, and complete benefits management solution for any size organization.

Solutions

In a Right to Work environment, providing “Benefits of Belonging” is another way for unions to attract and engage members. UnionHub Enrollment takes benefits management for unions to the next level, not only saving the union countless hours and piles of paperwork, but also increasing member satisfaction by streamlining the education and election of benefits to help them better protect them and their families.

Easy, step-by-step wizards guide administrators through the benefit plan setup process and walk members through open enrollment. Members can also be more productive by choosing when and where to learn and enroll in their benefits as a result of having full and detailed 24/7 access. UnionHub Enrollment even includes year-round life events management, so members will find it easy to update information such as marital status and dependents.

UnionHub Enrollment can provide invaluable cost and time savings for any organization. It saves paper and postage fees by eliminating the need for printed documents and significantly reduces time delays and error due to manual processing.

Combining UnionHub Enrollment and MRM provides a powerful, reliable, secure, and complete benefits management solution for any size organization.

UnionHub provides a comprehensive set of solutions that can improve the accuracy and efficiency of managing your unions benefits. Each UnionHub application can be custom designed to fit the specific needs of your Union. The following applications can be implemented into your UnionHub system.

UnionHub MRM (Member Relationship Management)

At the most basic level, our MRM software consolidates member information and documents into a single MRM database so Unions can more easily access and manage information. Keeping up to date information on your membership is difficult, and not having accurate information makes it difficult to communicate and engage members. Our goal is to help make this process easier and more efficient.
Over time, many additional functions have been added to our MRM systems to make it more useful, including—

  • recording various member interactions over email, phone, social media or other channels
  • automating various workflow processes, such as tasks, calendars and alerts; and
  • giving Union and Benefits managers the ability to track performance and productivity based on information logged within the system.

As unions continue to do more for their members, improving efficiency is paramount to success. Let UnionHub take on some of that burden.

Benefits of the UnionHub MRM system include:

Contact Database

Designed to reduce tedious aspects of managing member contact information. The Contact Database securely stores all types of member contact information, and was designed to track and record all emails, texts and calls made from the system. This allows all written correspondence with a member to automatically get logged and saved in the system within the member’s history. UnionHub MRM creates better tracking and handling of member requests in order to cut down the length of calls and simplify processing of requests.

Geolocation Technology

Our MRM system includes technology that can create geographic marketing campaigns, often integrating with popular location-based GPS apps to optimize effectiveness. This technology is increasingly be used by unions as an announcement, mobilization or contact management tool to better communicate with members.

Social Media Platforms

In a social media world, effective communication must include optimizing these different platforms. UnionHub easily integrates and can automatically push notifications to a union’s Facebook and Twitter accounts. This helps unions foster better member relationships and monitor member feedback.

Workflow Automation

Our MRM systems helps union officials and their staffs focus on member focused tasks and support by improving and streamlining the processing of mundane and tedious workloads. Not only does this automation increase staff and union official capacity to better serve the members, but it also minimizes errors created by manual processing.

Request and Notice Management

All requests, both internal and external, can be tracked through the MRM system. This gives unions a centralized mechanism to efficiently input, track and respond to requests providing improved turnaround times and overall experience.

The MRM also provides automation capabilities to streamline repetitive tasks, enhance response times and decrease internal headaches. This can include everything from sending out meeting notices to supplying members with important benefit information. These automated communications can be sent out via email, social media and even text messaging.

Human Resource Management

Our MRM systems help track member information such as;

  • contact information
  • contract benefits
  • voluntary benefits
  • union dues, and
  • notifications required to be managed by the union.

This enables the Union HR designees to more easily and effectively manage the internal workflow and make sure nothing falls through the cracks.

Analytics

Understanding your membership helps you better engage and retain them. MRM provides robust analytics to help your team create better member satisfaction rates by analyzing member data and helping create targeted engagement opportunities.

AI in MRM

Artificial intelligence technologies have been built into the MRM platform to automate repetitive tasks, identify upcoming notifications, create reminders and to predict future member behaviors and more.